Mike Peluse, now Managing Director of Cambridge University Press, ELT Division

After years of working with hyphen on a wide range of projects, in a number of different capacities and for a number of very different markets, I enthusiastically recommend them to anyone looking for quality end-to-end project management, or for specific needs within a project. My closest experience with hyphen entailed developing and adapting products for the Middle East. They were responsive to – and proactive in – identifying market (and, of course, client) needs and process and product improvements beyond the scope of what was required. Quality assurance, deadlines and budgets were all in good hands, and when problems arose, hyphen was there to resolve them. But what I remember most is the human dimension: while consistently maintaining an entirely professional attitude, the staff at hyphen are personable, friendly and warm.